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Warranty Policy
2011-03-15 15:45:42

Warranty Policy

All SinoStar LED lighting products include a 3-year manufacturer warranty for residential use and 2-year manufacturer warranty for commercial use. Customer must report defect in writing within warranty period. Warranty starts on the day the product is shipped. 

Warranty coverage is for the original purchaser and nontransferable. We replace any LED lighting product/or part is proved to be defective in material or workmanship under normal use during the applicable warranty period. Warranty replacements will be made without charge for lamps/part. Anything replaced under warranty becomes the property of ours and must be returned to us. All lamp/parts replaced under warranty will be considered as part of the original product and warranty on those parts will expire coincident with the original product warranty.

SinoStar is responsible for the cost of the replacement lamp/part. Furthermore, SinoStar is responsible for shipping charges of the replacement part.

However, the customer is responsible for sending the damaged part back to our facilities by hiring their own shipping company. Thus, the customer is responsible for shipping charges which are associated with returning the damaged part.

SinoStar does not refund "to" shipping charges. The purchaser is responsible for hiring their own shipping company to return the product. Furthermore, the customer is responsible for "to" and "from" shipping costs even in the case of defective "free shipping" items.
Please take pictures and notes of LED lighting defect(s) and email them to service@SinoStarLighting.com. This will help us expedite your warranty claim.

Exclusions to this Warranty

Abuse, Neglect or Misuse
This warranty is automatically void with any misuse of the product or any damage due by accident and/or collision, use in an application for which the product was not designed, unauthorized service, abuse, neglect, incorporation or use of unsuitable attachments. Unauthorized alternation, installation or any cause other than defects in material or workmanship of the product is not covered under the warranty.

Any other expense including consequential damages, incidental damages, or incidental expenses, including damage to property are not covered under the warranty.

We disclaim any responsibility for the loss of time or use for product, transportation, commercial loss, or any other incidental or consequential damage. Any implied warranties are limited to the duration of the written limited warranty.
Damaged Shipment Policy

All of our products which we ship out carry shipping insurance. In other words, if the shipment is damaged during transit, the purchaser/recipient is not responsible for “to” and “from” shipping costs.
Damaged shipment must be reported within 72 hours of receiving the product. NO EXCEPTIONS!
If there is any visible damage from the outside of the box, the receiver should indicate so on the waybill when signing for the package.

The purchaser/recipient is required to open the packaging and inspect the shipment thoroughly and completely for damage. All visible damage and/or nonconformity, regardless of its severity, size or significance must be noted.

Please email pictures and notes of the observed shipping damage to our customer service department at service@SinoStarLighting.com. This helps SinoStar file claims of shipping damage against the shipping company.

Minor cosmetic damages that do not impact the operation or safety of the unit are expressly excluded from the shipping insurance.

Do not discard box. The shipping insurance is voided if the purchaser/receiver throws away or cuts up the box.


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