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Shipment and Delivery
2011-03-15 15:45:33

Shipment and Delivery

Will you send me a tracking number?

After we dispatch your goods, we will email you a tracking number or shipping details for your reference. You can track your packages at any time.

If you don’t receive tracking number or shipping details from us, it probably means we have not sent out your order yet.  Generally, your orders are inspected and packed within 1-2 days.  If any special packages required additionally, please discuss with us in advance.

 

How much does shipping cost?

The prices depend on your order quantity and weight.

1. All our shipping fees are calculated as per the weight and size of goods, including customer’s destination port.

2. The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for.  This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.

3. The prices depend on the different rates of the shipping companies and are subject to change without notice.  We’re constantly working on lowering the shipping prices for you though!

4. All orders must be fully paid in advance before shipment, including shipping; shipping charges are not refundable except in cases of wrong delivery.

 

Can couriers deliver to remote areas?

Yes, wherever you are, we will be able to deliver the products to you.

But for some remote areas, the courier such as DHL, UPS will charge you remote area fee. This is very rare but can happen when your delivery address is too far from main logistics centers.

 

How long can I get my products?

1. It depends on which country you are going to import into.  Generally speaking, it will take 6-10 days for you to get the products since we get your payment in our account.

2. The leading time of your order will be 3-10 working days, and then will be quality controlled, packed and dispatched within 1-2 days.

3. If you choose sea way, it will take 10-15 days (depending on different country), if you choose air way, it will take 3-6 days.

4. After we send out your goods, we email you the courier tracking number or shipping details within 1 working day.

5. If you need help tracking your delivery, or have concerns about a delivery time, we will immediately solve you this problem.

 

Is the price including the freight?
 
No, all our prices don’t include any shipping cost; you need to pay the shipping cost in advance.
 

 

Is the price including the freight?
 
No, all our prices don’t include any shipping cost; you need to pay the shipping cost in advance.
 

 

Is the price including the freight?
 
No, all our prices don’t include any shipping cost; you need to pay the shipping cost in advance.
 


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